FAQ

Frequently Asked Questions

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What is the difference between interpretation and translation?

Interpretation is the rendering of verbal messages from one language to another.

Translation is the rendering of written messages from one language to another.

Interpretation

Are your interpreters native speakers of non-English languages?

Yes! Our interpreters are native speakers of languages other than English.

Does TIN require professional training and language testing?

Yes! All our interpreters are tested by a third party to verify their fluency in English and their native language. TIN also requires interpreters to complete Bridging the Gap, a 40-hour nationally acclaimed medical interpreter training program developed by Seattle’s Cross Cultural Health Care Program (CCHCP) and offered under license by The Interpreter Network.

Do you charge for canceling interpretation/translation assignments?

We ask that our clients give us 24 hour notice of all cancellations. If you are unable to provide a 24 hour notice of cancellation, TIN will charge a set minimum fee for interpretation assignments.

Do you provide interpretation on evenings, weekends and holidays?

Our office hours are 8:30am to 5pm, Monday till Friday. Interpretation is usually provided between the hours of 7am & 7pm. Hourly rates are slightly higher for evening, weekend and holiday assignments.

How does TIN provide long term quality assurance for interpretation?

TIN has a quality control process in place which includes feedback from a wide variety of professional resources. Interpreters are evaluated on their promptness, courteousness, professionalism, knowledge of needed vocabulary, and communication skills.

How far in advance do I need to call to schedule an interpreter?

We prefer 48 hours or more if possible but will always try to work with you to accommodate your immediate need.

How many languages does your organization provide?

TIN provides interpretation & translation services in over 100 foreign languages.

What areas of specialization do you provide interpretation for?

Healthcare, Mental Health, Social Services, Technical, Legal and Business.

What Code of Ethics do TIN interpreters follow?

All TIN interpreters are required to follow the National Code of Ethics for Interpreters in Health Care developed by the Standards and Training Committee of the National Council on Interpreting in Health Care (NCIHC).

What is the difference between consecutive and simultaneous interpretation?

Consecutive interpretation involves a relay in which one speaker says a few sentences, the interpreter interprets and the other speaker responds.In simultaneous interpretation the interpreter interprets at the same time that the speaker is speaking, just a few words behind.

Translation

Are your translators native speakers of non-English language(s)?

Yes! Our translators are native speakers of their non-English language and for technical translations they have advanced degrees such as a Masters or a Doctorate in the field they specialize in.

Does TIN require translator certification?

Yes! We require our translators to be certified through the American Translators Association, when certification is offered in their language.

Do you charge for canceling translation assignments?

We request a 48 hour courtesy notice for all cancellations. If you are unable to provide a 24 hour notice of cancellation, you will be billed for any work completed up until the cancellation.

How is translation priced?

Translation is priced on a per-word basis and includes editing of the document(s).The price depends on the language being translated and the technical nature of the document as well as the deadline.

How will the translated documents be returned to me?

We return documents in the same electronic format we receive them in.

I’ve never used a translation service before. What is the process like and what can I expect?

The process is very simple.

  1. You send us the document(s) to be translated.
  2. We give you a firm quote with a delivery deadline within 24 hours.
  3. We deliver the translated document(s) on the due date in the required delivery format.

You can expect the highest quality product & customer service from our staff in regards to your translation & interpretation needs. We adhere to the highest standards in the industry & will always keep you in the know as to the progress of your project.

Our staff is business savvy and culturally sensitive to the needs of individuals and companies and the importance of accurately communicating your message.

What areas of specialization do you provide translation for?

Specialization includes: Healthcare, Social Services, Business, Legal, Industry & Technology, and Telecommunication.

What formats do you support?

We prefer all projects be sent in the following formats: (doc./ xls./ txt./ rtf./ pdf.)

What is a revision and how is it priced?

A Revision is the process of modifying a translated document in light of making its comprehension more fluid through correction of the documents content or simply by reading over the document to ensure superior quality.Revisions are priced on an hourly basis.

What is the difference between editing and proofreading?

Editing is done by a second professional translator whereby the translated text is compared to the original text and any necessary modifications are made to ensure accuracy and completeness.Proofreading is done by a professional translator who revises the final version of a translated text prior to publishing.

General

Do you provide DTP (Desktop Publishing) services?

We are happy to accept projects that require formatting or desktop publishing but prefer to leave publishing to qualified publishers.

  • 1373 Grant St. Denver, CO 80203
  • (303) 831-4151

Testimonials

"Thank you so much for hosting a wonderful training, I thoroughly enjoyed it and would recommend it to anyone interested in interpreting.”
- Beth, Bridging the Gap trainee
"The Interpreter Network is a great place to work. They are respectful with the interpreters, reliable and dependable with the clients."
- Interpreter for The Interpreter Network
"I've taken two classes at Spring Institute that I've thoroughly enjoyed and work as a Spanish interpreter for them. They have very personable and supportive staff. "
- Interpreter for The Interpreter Network
"We are so thankful for the interpreter each time that he comes to help. He is excellent with the patients, always has a great attitude, and is able to interpret VERY accurately and quickly. He makes doing our jobs easy, even with a language barrier. Thank you to him and your office!”
- Interpretation services client
“The instructor was knowledgeable and helpful and the training has shaped me to be a great interpreter and good person.”
- Ephirem, Bridging the Gap trainee
"The staff of The Interpreter Network are extra helpful, thoughtful, and practical."
- Translation services client
"I worked very closely with two interpreters over the past year and really felt like we were a team and we were working together in support of my clients. I also felt that my clients trusted and enjoyed working with the interpreters."
- Interpretation services client
“If I haven’t told you before, I really love this work. And I really enjoy working with you and everyone at The Interpreter Network!”
- Interpreter for The Interpreter Network
"I learned a lot from this class about mental health issues."
- Mahvash, Bridging the Gap in Mental Health Interpreting trainee
"Our interpreter was great to work with and his expertise made our event much more inclusive."
- Interpretation services client
"Our interpreter was great to work with and his expertise made our event much more inclusive."
- Interpretation services client
"The training is neatly organized and taught by an experienced, caring instructor. All the material is valuable as it prepares you well to handle real life situations. "
- Pablo, Bridging the Gap trainee
"I have let my colleagues know how lovely it is to work with all of you at The Interpreter Network. I appreciate your proactive communication and prompt responsiveness whenever there might be glitches or a need to quickly touch base on a request.”
- Interpretation services client
"The interpreter [providing services in a behavioral health setting] is wonderful in every way. The family and I are grateful for her!"
- Interpretation services client
“You guys were a massive help and I wanted to let you know how much I appreciate your help and support.”
- Bridging the Gap trainee
"The Interpreter Network by Spring Institute did a wonderful job partnering with us to prepare materials for family outreach events. Their dedication to meeting our needs was consistent and prompt."
- Translation services client
“I was nervous we wouldn’t be able to find an in-person interpreter on such short notice. You all have a group of GREAT interpreters and we’re thrilled. Thank you for your work and THANK YOU to your interpreters!”
- Interpretation services client
"Thanks so much to The Interpreter Network for making our event materials accessible to the audience we really needed to reach!"
- Translation services client
"Engaging the interpreter was a really smooth process and we truly appreciate the value that interpretation services added to our training."
- Interpretation services client
"I love this class and I believe this is a good opportunity for everyone."
- Bridging the Gap trainee
"The interpreter we engaged for a 3-day conference did a great job!"
- Interpretation services client
"The Interpreter Network is amazing and gave me the best experience."
- Interpreter for The Interpreter Network
"Our interpreter from The Interpreter Network made a huge difference in welcoming and including a new member in our group. That's truly invaluable."
- Interpretation services client
"I’ve worked with an Arabic interpreter from The Interpreter Network for almost two years to support my communication with a client during therapy sessions. I would highly recommend her services to anyone who needs an Arabic interpreter as a capable, honest, reliable and friendly person to work with."
- Interpretation services client
“I love to work with The Interpreter Network because of all the beautiful work that you guys do in the community and for refugees.”
- Interpreter for The Interpreter Network
“I love to work with The Interpreter Network because of all the beautiful work that you guys do in the community and for refugees.” -
- Interpreter for The Interpreter Network
"The Bridging the Gap medical interpreter training was an incredible experience - super efficient and effective training. Our lead instructor was very responsive before and after the training, and I’m still periodically in contact with her as I start my work as a medical interpreter. She has a wealth of experience in, and knowledge of, the field. I cannot recommend Spring Institute enough."
- Jennifer, Bridging the Gap trainee
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